Our solid knowledge in data management, enables us to improve marketability and build digital resilience for many companies across different industries. The services we offer today reflect the expertise we have acquired as an IT company over 20 years.
Hardware & Software
We use certified hardware technology and optimised software from different suppliers. All servers are under SAP certification and equipped with VMWare, SuSE Linux Enterprise, Windows Server, Windows Terminal Server and Veeam Backup & Restore.
Support & Consultancy
We operate from three different locations: Europe, South America and the United States. This enables full time zone coverage and speeds up the support process so that our SAP partners and/or direct customers can benefit from our assistance in the shortest time possible.
Tech Support
Installation
Maintenance
> 24/7 Technical Support
Our certified technicians provide up to 24/7 hardware & software support with a 4h response time. When a problem cannot be solved remotely, we ensure on-site assistance.
> Installation
You can benefit from our professional installation & configuration expertise, and our experience with SAP HANA Clustering and Fail-Over Cases. You name everything you need in the installation questionnaire and we make it real.
> Maintenance
- Store data base backups for users without a solution
- Worry free update: up to 3 times / year server update (SLES, SAP HANA) and all server components of SAP Business One
- The maintenance schema fee is calculated based on the storage size in GB (gigabytes)
Support Request
If you are already registered as a customer with us, you can request technical support and assign an open ticket to our support team through the online channel (starting with 1st of November 2022): https://support.isystems-integration.com/#login, and also via e-mail:
support@isystems.email, or fill out the form bellow:
support@isystems.email, or fill out the form bellow: