UPDATE REQUEST – iSystems GmbH

1.Pre-Update Information

Customer information

Partner Name

Customer Name

Tenant Name

Current Setup

Shared Environment

Colocation / Privat Hosting

SAP Business One Version

SAP HANA Version

Used SAP Services (SL, JS, etc)

Used Addons

Used EDI Services

Used B1i Service (Checkout,etc)

Is B1i involved

Target System

SAP Business One Version

Schemas to update

Update while regular office hours

Please provide 3 different days and time for the productive update (must be min. 6 weeks in the future). The test update will be schedule 4 weeks upfront the given date

Contact SAP Partner

Name

Email *

Phone *

Notes / Comments0 / 180

2. Post – Test

This sheet must be signed by the partner and returned 2 weeks prior update date. Not returning this form, ends in a cancelation of the agreed update date from page 1.

[iSystems Check]

Were all schemas updatable?

What error occur while updating the schemas?

Is iSystems aware about known SAP notes or issues with the target patch level?

What was the time to update the company schemas (roughly)?

[Partners / Customers Check]

How many users tested the system?

Were all business processes tested?

Test SAP Service:

1.Service Layer Result

2. Webclient Result

3. Job Service Result

4. Alert Service Result

5. Crystal Reports and Printing Result

6. eMail Function from SAP Result

7. DI Server Test Result

8. DI-API Test Result

9. B1i Test Results default flows

10. B1i Test Result custom flows

Addon Test, please briefly describe the result

Hereby we want to [cancel] / [proceed] with the update. The customer tested all needed business functions carefully and is informed regarding known SAP notes and release issues. The partner is aware that an update may end up in a reinstallation of the SLD. Therefore, they keep a person standby to install a new license, assign it and reinstall addons /b1i flows. B1i flows are not part of the regular backup.

3. Post – Update

[iSystems Tests]

SLD Server is accessible through SSH

SLD Server is accessible through RDP

Hana Server allows connection via Hana Studio

Hana Server, all services are started

SAP Business One started (java and httpd processes are running) / on auto start

SAP Business One Service Layer is started / on auto start

SAP Business One SLD is accessible through web

SAP Business One SLD – Job Service is running

SAP Business One SLD – Alert Service is running

SAP Business One – XS Engine is accessible

SAP Business One – App Framework is accessible

SAP B1i Integration Service is running

SAP B1i Integration Service webpage is accessible

B1_SHF is R/W accessible

Customer schemas (from page 1) were updated and shown with the installed version in SLD

Client Version on Admin Server matches the SAP B1 Server

Client Version on RDP Server matches the SAP B1 Server

SAP DIAPI Version matches the SAP B1 Server

overhand to the partner / customer

All points above checked (signature)