Routine answers when they're needed. Better-prepared escalations. Knowledge that stays with the business.
CoreSync has been created with a clear purpose: to support both SAP Business One Partners and Customers.
CoreSync support is one of the product lines. By combining SAP Business One knowledge, customer context, and support history with adaptive AI, CoreSync helps make everyday support more accessible, reduces repetitive work, and preserves knowledge that businesses can continue to build on as they grow.
What does this mean for businesses?
_Faster access to routine support: Get guidance for common Level 1 and Level 2 SAP Business One questions without waiting for every issue to enter a traditional support queue.
_Less repetitive support friction: Reduce unnecessary back-and-forth and repeated explanations.
_Less dependence on your internal B1 Champion: Give employees another source of guidance for basic questions, allowing your B1 Champion to focus on more complex responsibilities.
_Better continuity: Preserve relevant support context so issues don't have to start from scratch when your usual consultant is unavailable.
_More effective escalations: When a problem requires human expertise, gather and organize the relevant information before passing it to a consultant.
_Knowledge that stays with the business: Retain support history so previous questions, issues, and resolutions can inform future interactions.
CoreSync doesn't replace partners. It helps them deliver support more effectively.
Partners remain essential to the customer relationship, especially when technical expertise, complex troubleshooting, and business judgment are required.
The goal isn't to remove the human expert. It's to make better use of their expertise.
More Than a Chatbot: Support Built Around Context
Your SAP B1 customers are already using AI, but not yours and not bounded in the context.
CoreSync is not simply a chatbot that generates answers.
It combines structured SAP Business One knowledge with relevant customer context and retained support history.
The Bigger Picture
For customers, CoreSync Support means more accessible routine guidance, less waiting, and fewer repeated explanations.
For partners, it means less repetitive support work, better-prepared escalations, and more time for issues that genuinely require their expertise.
And for both, it means a support relationship built on continuity rather than starting over with every new question.
CoreSync Support: Making routine help more accessible, human expertise more effective, and support knowledge more valuable over time.
Speakers
Bob Seltz | Global Head of Sales
Julio Verde | Partner Manager
